All purchases made through www.modaden.shop require immediate payment via our secured checkout system. We accept Visa, Mastercard, American Express, and PayPal. Your payment must clear before we begin processing your order. In rare cases where payment authorization fails, we reserve the right to cancel your order without prior notice. For international transactions, currency conversion fees may apply based on your bank's policies. All transactions are encrypted for maximum security and processed through PCI-compliant payment gateways.
Upon successful checkout, you will receive an automated order confirmation email to the address provided during purchase. This email serves as your official receipt and contains all critical order details including item specifications, pricing breakdown, and shipping information. We strongly recommend reviewing this confirmation carefully as it represents the binding agreement between you and our lighting boutique. Should you notice any discrepancies, please contact our customer service at [email protected] within 24 hours of order placement. For security purposes, we may request additional verification for high-value orders.
While we maintain real-time inventory tracking for our modern lighting collections, occasionally items may become oversold due to high demand. In such exceptional circumstances, we will notify you via email within 48 hours of purchase. You may choose to wait for restock (typically 3-4 weeks for our handcrafted lighting pieces) or receive a full refund. We cannot guarantee the availability of any specific finish, size, or style displayed on our website. All lighting products are subject to prior sale until your order is fully processed and shipped.
Orders typically require 3-5 business days for processing before shipment due to careful packaging requirements for lighting fixtures. During peak seasons or promotional periods, processing may extend to 5-7 business days. Once dispatched, domestic deliveries generally arrive within 7-14 business days, while international shipments may take 14-21 business days depending on customs clearance. You will receive a shipping confirmation email with tracking information when your order leaves our facility. Please note that we are not responsible for delays caused by carriers, weather conditions, or customs authorities.
We accept returns within 21 days of delivery for store credit or exchange. Lighting fixtures must be returned in original packaging with all protective materials intact and no signs of installation. Final sale items and custom-made lighting pieces are non-returnable. To initiate a return, email [email protected] with your order number and reason for return. You will receive detailed instructions and may be responsible for return shipping costs due to the fragile nature of our products. Refunds for approved returns will be processed within 10 business days of receiving the returned merchandise in undamaged condition.
All prices for our contemporary lighting collections are displayed in USD and include applicable value-added taxes where required by law. We reserve the right to adjust prices without prior notice due to material cost fluctuations, currency changes, or supplier variations. If you placed an order before a price change, you will be charged the amount shown at checkout. Promotional discounts cannot be combined unless explicitly stated. Any duties, taxes, or customs fees for international orders are the sole responsibility of the customer. Price matching is not available for limited-edition lighting designs.
For any inquiries regarding your lighting purchase, please contact our customer service team at [email protected]. We typically respond within 48 hours during business days. When contacting us about our products, please include your order number and relevant details to help us assist you efficiently. Business Address:
